Dashboard Reporting in the Insurance Industry

Elite Insurance Company is a leading underwriter of after the event insurance, a legal expenses insurance policy that provides cover against the legal costs and disbursements incurred in pursuit or defence of litigation.
 

Elite Insurance Business Challenge

Elite Insurance policies are provided through brokers who expect a fast turn-around of policies and rapid response to their progress-chasing enquiries. Elite's administration operation must therefore provide accurate and current information on work-load and speed of throughput. Traditionally this information was provided through the time-consuming analysis of printed reports.

Active Dashboard Solution 

Elite were aware of the use of Active Dashboards in other organisations in the insurance sector and following a demonstration, were impressed with their ability to integrate with the existing case management system and graphically present key performance data in real-time.  Using Active Dashboards the administration team would be able to respond  quickly to any queries received from brokers whilst senior managers could also monitor overall business performance against key indicators.

Outcome

Active Dashboards are now the primary source of information for the administration team when responding to enquiries, it is also used remotely when visiting brokers to provide on the spot answers to queries.  Senior managements are now also able to review key indicators of financial performance without the time-consuming production and analysis of detailed reports.

• Benefits for Elite Insurance:
• Improved client satisfaction resulting from fast response to queries and overall performance improvements
• Improved business performance with the easy availability of comparative performance information promoting efficiency improvements
• Cost and time saving with the reduced requirement for the production and analysis of printed reports.
• Flexibility to provided individual managers with just the information that they need and to create new charts to meet changed operational needs as the business develops.

To discover how Dynistics could save time and money in your business take a closer look at our Active Dashboard product today or call our Technical Sales team on +44 (0)121 506 9072.