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Any support queries should be submitted by email containing full details of the problem, the server details and any other information you think useful together with a contact name and telephone number to firstname.lastname@example.org
Providing us with the following information when logging a support request enables us to provide a faster and more effective response:
There are two types of Active Dashboards software releases: a Major Release (i.e. denoted by version reference n.n) and a Minor Release (denoted by version reference n.n.n).
A Major Release introduces significant new features and may incorporate many enhancement compared to an earlier Major Release. A Minor Release primarily includes software updates or cosmetic fixes to address known issues.
We actively encourage use of the current release of Active Dashboards whenever possible. To upgrade to the newest release you must have a valid annual support and maintenance subscription agreement.
To download the latest release please contact our Product Support Team on email@example.com. If you are a Partner/Reseller you can access the latest release of the Active Dashboards product using the Active Dashboards Portal at https://www.activedashboardsportal.com(requires a valid login and userid).
We strongly recommend reading the release notes and manuals that accompany the release documentation before installing the latest release. We suggest always following industry best practices when upgrading any software, which includes ensuring that you have a backup of your existing installation prior to applying an upgrade.
Active Dashboards has been thoroughly tested and is supported by the following web browsers:
Active Dashboards can retrieve and present data from SQL, OLEDB, ODBC or XML data sources. Active Dashboards has been thoroughly tested with the following:
Active Dashboards is a server based product which we recommend installing centrally on a server within your organisation. In order to run, Active Dashboards requires that the web server has Microsoft IIS and the .NET Framework 3.5 SP1 installed. Active Dashboards does not require any external access to the internet but does require access to which ever server/computer contains your data source. Users access Active Dashboards software via their web browser so you do not have to install software on any of the client machines.
Please click here to view the Active Dashboards EULA.
You can contact the dynistics support team on firstname.lastname@example.org if you need any help building dashboards. However, below are a few suggestions that could help.
In the first instance carefully check the settings and attributes that you have assigned to the chart to check for simple errors. In particular check that all fields listed in the Required Values section have been entered.
If the item does not generate the chart, its definition may be invalid and this results in the display of an error message in the chart preview area in the Administration tool.
Check that connections to the data source are available to the server and Active Dashboards application.
If this is not sufficient to allow you to fix the problem then in the Administration Tool select from the View menu the option ‘Application Trace’. This option causes a browser window to open which provides access to highly detailed information regarding any errors encountered in generating the dashboard content. An error in this trace will be displayed in red. The last item refreshed will be displayed as the last item in the list on this page.
If still in doubt, the matter should be raised via email to email@example.com including a copy of the relevant Application Trace detail.
Active Dashboards has been thoroughly tested and is supported by the following operating systems:
Currently Active Dashboards is supported on Microsoft Internet Information Services (IIS). Active Dashboards is an ASP.NET application and requires the .NET Framework 3.5 SP1 to be installed on the web server.
Active Dashboards provide several ways to seamlessly integrate into your existing system:
It is possible to change the logos and title text used within the product so that the dashboards can be re-branded to match any existing scheme.
It is possible to create custom pages for Active Dashboards. This allows you to show the dashboard items within any web page that you like. For example if you have an existing website or intranet, you can embed the charts into the pages for an enhanced user experience.
If you want to use Active Dashboards with existing software, it is also possible to pass parameter values from the software to Active Dashboards. This could be in the form of user information, client ids etc. There are several methods available.
Copies of the release notes are available by clicking the links below
Yes, although it is not an ideal data source over a network and you may receive errors if it is opened by a user whilst the Active Dashboards is trying to read from it.
Excel is accessed through ODBC and queries can be created in the usual way via the Active Dashboard Visual Query builder provided that the data you want to query comprises of an Excel ‘Named Range’. The named range is treated as a table within the Visual Query builder and it is helpful if the first row contains column headings as this is then treated by the Visual Query builder as if they were the field names in a table.
Yes. There are three ‘Access modes’ within Active Dashboards, ‘Levels’, ‘Groups’ and ‘Active Directory Groups’.
If ‘Active Directory Groups’ is selected then Active Dashboards will read the current Active Directory to obtain a list of all available groups and then allow individual dashboards, groups of dashboards, items and the ability to drill down on items to be aggregated into the relevant Active Directory Groups.
When a user then opens Active Dashboards the ‘Active Directory Groups’ of which the user is a member determines what dashboard(s), item(s) and drill down(s) are displayed and available to him/her.
Access to the application and in fact to individual dashboards and items (including the ability to drill down) within the installation can be controlled in 4 ways:
Anonymous Access: This allows anyone to access all dashboards and items within the installation.
User Access Levels: There are 11 User Levels ranging from 0 (the lowest) to 10 (the highest). Each level allows users to access Dashboards and Items with an access level at or below the level allocated to the user.
User Access Groups: This allows the aggregation of individual dashboards, groups of dashboards, items and the ability to drill down on items within user defined groups. Users are then allocated to one or more groups which are then used to determine what dashboard(s), item(s) and drill down(s) are displayed and available to him/her.
Active Directory Groups: If Active Directory is being used then Active Dashboards can use the groups set up on the network within Active Directory in the same manner as the User Access Groups above.
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