Dashboard Reporting in the Security Industry
Established in 2000, VSG has rapidly become one of the UK’s most successful suppliers of security services. With a turnover of over £140m it has comfortably established itself as the fourth largest UK security firm. The company has a strong vision of growth and recently introduced a Screening & Vetting Service to its service portfolio.
Business Challenge
On joining VSG in September 2008 Barry Dawson, Operations Director, was impressed by the rapid pace with which the company was developing. As a result of this growth Barry also recognised that there was a lot of information being held in systems and spreadsheets within the organisation which needed to be accessed for comprehensive reporting. He looked to Dashboards to make reporting quicker and more accessible.
Active Dashboards Solution
VSG shortlisted three dashboard providers and was impressed by Active Dashboards from Dynistics which offered a superior alternative to VSG’s existing reporting methods. Dynistics used VSG sample data and in a presentation to Barry, Chris Smith, VSG’s Business Analyst and Matt Graham, VSG’s IT Manager, demonstrating the potential Active Dashboards software had to make their reporting more efficient.
Some of the key attributes that won VSG management approval were the ability of the software to give a full picture of results and the functionality to drill down to specific details in order to identify opportunities and issues. A further strength of the software that caught the attention of those at VSG is its ability to draw information simultaneously from multiple sources.
Implementation
VSG evaluated Active Dashboards and recognised the tangible operational benefits they would obtain and therefore decided to purchase the product. The installation process was smooth and VSG was pleased with the support provided by the Dynistics team.
Outcome
Active Dashboards is now being used by staff throughout the organisation. They currently use it to retrieve information from multiple databases to give a complete picture of their key operational activities. ‘Active Dashboards positively support the culture here. The pressure on the IT department for reports has reduced as the staff have all the information they need at their fingertips’ says Chris.
VSG are also using the Dashboards in other more innovative ways, for example by offering Client Dashboards. Using Active Dashboards software VSG has created an external reporting system giving clients access to the data held on their account.
The feedback from their clients has been positive with many saying they wished other industries provided this tool as it’s what they believe suppliers should be offering. It certainly sets VSG apart from their competitors and they hope to win more awards, partly due to the way they are using the software.
Active Dashboards have proved a powerful tool during VSG’s rapid growth. As an organisation which is fast paced, innovative and setting the standard for customer service in the security services industry, access to accurate and timely data is essential. Active Dashboards have been successful in providing this real time data.
To discover how Dynistics could help your business provide superior customer service take a closer look at our Active Dashboard product today or call our Technical Sales team on +44 (0)121 506 9072.