Dynistics - Membership Management Software

Simplify your email management

This module is fully integrated with the Connections CRM suite and provides a highly efficient solution for automating the management of inbound emails. Providing an effective method for extracting email content, writing this data directly to a database and where appropriate generating an automated email response.

Liberate your staff

Email Connection saves hours of staff time by avoiding the need to manually extracting data from emails and enter them into your database – freeing your staff to complete more valuable tasks. Typical applications include: managing e-mail support/service enquiries, order processing, complaints management web response and feedback forms.

Improve business processes

Deploying the Email Connection module produces operational cost savings whilst enhancing overall customer service/response times. Configuration options allow for business rules to be used to determine the appropriate action in handling different types of e-mail requests.

Dynistics Membership Management Software

Automate your business processes

Email Connection can, as a result of receiving a new inbound e-mail automatically create new sales or support requests (within the relevant Connections modules). This also includes automatically applying the required service level tracking rules to the inbound request, for example, it can monitor how long it takes to respond to customer requests offering an insight into the performance of your customer-facing staff.

Email to database in single step

Email Connection transfers email content and attachments directly into your database. In completing this action Email Connection also attempts to match the sender’s email address to known contacts and where successful, can automatically create a direct link to the relevant contact database record.