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Provides the ability to display real-time information within
a standard Internet Browser in over 40 stunningly attractive graphical and text-based
formats populated using data from virtually any database. Learn More |
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Connections Customer Relationship Management (CRM) is a browser-based solution that
can be deployed as single modules or combined to manage all aspects of an organisation’s
customer and business process requirements.
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Providing a complete contact management and sales tracking solution. Includes revenue/margin
forecast management, opportunity and performance tracking including the displaying
of real-time progress and results within integrated dashboards. Configurable sales
process rules provide the ability to drive the activity of sales staff to increase
sales success rates. Learn More
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Providing powerful and dynamic list building and campaign management facilities.
Includes comprehensive real-time campaign tracking tools offering the ability to
monitor and quickly react to email click-through and telemarketing responses. Direct
integration with the SalesConnection module enables the results of marketing campaigns
to translate directly into new sales opportunities that can be tracked and Return
on Investment (ROI) calculated. Learn More
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This Internet based module is used to provide customers and partners with connect
directly with your organisation. The ServiceConnection module offers each customer
a personalised on-line environment for submitting and tracking sales and support
requests. Learn More
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Combining comprehensive helpdesk and customer service facilities with configurable
process rules to create a tailor-made solution. Includes the ability to define features
such as status and service-Level tracking facilities, integrated real-time dashboards,
client reporting and e-mail notification facilities. Learn More
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E-mail Connection solution: offers the ability to retrieve and automatically process
inbound e-mails from multiple Microsoft Exchange in-boxes and apply configurable
rules to determine how the email should be acted upon. Facilities include junk mail
filtering, active distribution rules (in-box specific), the creation of appropriate
SalesConnection or ServiceConnection requests (including setting of time-based Service
Level Agreement “SLA” monitoring) and automatically generating outbound email reply
(using configurable templates). Learn More |
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The solution is a browser-based application that efficiently
combines the key activities associated with the acquisition and retention of members.
Features include renewal management, event and newsletter production plus integration
with standard e-mail and Microsoft applications to provide a complete audit trail
of all member-related actions. Learn
More
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Call our sales team today on 0121 506 9072
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