Software vendors are struggling to convince clients of the importance of software maintenance renewals, leading to many cancelled contracts and a lost revenue stream. Either the clients are so cash-strapped they cannot afford the renewals, or vendors are failing to demonstrate the headline benefits of their services.
Our eGuide explains:
What clients believe makes for great support.
How using visual data display and dashboards make your software easier to use, and more valuable to clients.
Why you need to ask your clients for genuine feedback.